Thank you for shopping at Lumin Matter. Every piece in our collection is handcrafted with care and intention, and we want to ensure your order arrives safely. Please review our shipping policy below to understand how and when your package will arrive.
1. Processing Time
Because our accessories are made by hand—often in small batches or crafted to order—they require time to create, polish, and package securely.
- Standard Processing: Most orders are prepared and shipped within 3–5 business days.
- Custom or Made-to-Order Items: If your piece requires specialized creation, processing may take up to 7–10 business days. We will note this directly on the product page if applicable.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and chosen method.
- Domestic Shipping ([Your Country]):
- Standard Shipping: Takes approx. 3–5 business days.
- Cost: Calculated at checkout.
- Expedited Shipping: Takes approx. 1–3 business days.
- Cost: Calculated at checkout.
- International Shipping:
- Standard International: Takes approx. 10–21 business days.
- Cost: Calculated at checkout.
- Customs & Import Duties: International orders may be subject to import taxes, customs duties, and fees levied by the destination country. Lumin Matter is not responsible for these additional charges, as they are determined by your local customs office.
3. Order Tracking
Once your handcrafted piece is packed and ready to go, we will hand it over to our shipping carrier and send you a confirmation email containing your tracking number. You can use this tracking number to monitor your package’s journey to your door.
4. Lost, Stolen, or Delayed Packages
- Carrier Delays: Once a package leaves our studio, it is in the hands of the postal carrier. While we do our best to ensure timely delivery, Lumin Matter is not responsible for unexpected carrier delays, weather disruptions, or postal errors.
- Incorrect Addresses: Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of re-shipping the item.
- Lost or Damaged Items: If your tracking shows your package was delivered but you haven’t received it, please check with your neighbors or local post office first. If a piece arrives damaged due to transit, please reach out to us within 48 hours of delivery with photos of the packaging and the item so we can make it right.
5. Questions?
If you have any questions about your shipment, order status, or delivery timelines, please feel free to reach out to us at:
- Email: info@luminmatter.com
Last Updated: August 27, 2026